6.2 Customer Credits and Refunds

BluSynergy's BluBilling offers 3 mechanisms to deal with various situations and our terminology for it:

Fig 17.0 shows how to issue a refund

4. Confirm the 'Refund'

Fig 17.1 shows how to cancel a payment

Fig 17.2 shows how to issue a house credit to a customer


Various payment processors and gateways impose their own business rules and practices regarding refunds. BluSynergy abstracts out the differences and performs the following sequence of steps when performing a refund.


General operating processes:

As a result you may see up to 3 transaction entries corresponding to a single Refund operation in the BluSynergy system.

See also:

Apply Refunds