QuickBooks Web Connector Troubleshooting
First off, please make sure you are using the QuickBooks Web Connector correctly:
You should first queue the export/import operations in the BluSynergy application. Then, please follow these steps (using the QuickBooks WC application).
From the QuickBooks WC, select the [File >> Clear Log] menu
Then, select the checkbox in the 1st column for the row that corresponds to your production BluSynergy account.
When you do this, the "Update Selected" button will become enabled. Please click it.
If there are errors, view the error log. You can click on the "View Log" button, and then save the file elsewhere (like your desktop or "My documents" folder) if you have trouble locating the log file.
To enable verbose logging for QBWC, please refer to the instructions here:
This test site from Intuit offers a way to troubleshoot your Web Connector:
Select the "I use QuickBooks" button, then download the test QWC file from the above webpage and see if you can connect. If you can't, then the problem is with QuickBooks, and you need to contact Intuit support for resolution.
This list illustrates common errors that you may receive in the 'Last Connection' log when using Intuit® QuickBooks®.
NOTE: The QuickBooks Web Connector from Intuit is only available on the Windows® operating system.
A dialog box displays in the QuickBooks user interface. Your application cannot access QuickBooks until you dismiss the dialog box.
If QuickBooks is not running, a call to the "BeginSession" method must include the name of the QuickBooks company data file.
If you are trying to get the connector to update QuickBooks while it is not open, be aware that the possible causes of this problem can vary, please try the solutions indicated below in order until the problem is solved:
The QuickBooks user has denied access.
This application does not have permission to access this QuickBooks company data file. The QuickBooks administrator can grant access permission through the Integrated Application preferences.
Where is the location of the QuickBooks directories?