4. Customer Notifications

Notifications are sent to your customers when business events (such as a new Invoice or Payment) occur. The messages for each 'Notification Type' can be customized by first selecting from the list. The system can send Email, SMS and IVR Notifications to the end user depending on the action performed by the end user.

Quick guide to enable Notifications

Fig 7.1 shows the navigation to Customer Notifications

Fig 7.2 shows the notification types.

Fig 7.3 shows how to Enable a Notification.

Fig 7.4 shows the email template

Fig 7.5 shows how to access the variables in the notifications.

Fig 7.6 shows how to access the source code for the email template

Exercise 6 – Enable customer notifications and change the body of the email. [5-10 minutes]