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From the Customer Account Summary page, click on the Payments tab, select the payment that you would like to Refund and click on View Detail. From the Payment Detail screen, you can click on the Refund button to cancel the payment and transfer money back to customers
When processing a Refund enter the amount, the Effective date and the Payment Method you would like to use to process the refund. You also have the choice to Refund payment and leave the Customer Balance outstanding so the customer is liable for payment or Refund Payment and give the customer a House Credit thereby they are not liable for payment of the amount that was refunded. This choice is made via a check box on the Apply a Refund screen (see below)
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